All questions related to your profile and managing it

• How can I change my password? 437
• I play in several clubs, can I have a single login? 266
• I have a single account across several clubs, how do I choose which club to display? 197
• A family member wants to become a member, can I add them? 163
• How do I book for a family member? 49
• I've lost my password. How can I recover it? 269
• How do I change my profile photo and information? 30
• I have several accounts: how do I merge them into a single login? 18
• How do I change the site language? 26
• How do I set my personal access code? 39
• My data: download, leave the club, delete my account 32
• How do I become a club member online? 49

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 165
• Why are some cells pink on the board? 391
• How can I make a booking 971
• How can I book with a guest? 264
• How can I edit a booking? 206
• How can I delete a booking? 313
• All courts are occupied. Can I join the waiting list? 84
• What payment methods are available to me for a booking? 106
• How to create an open booking 64
• How to join an open match 60
• Where can I find the court access code (door code)? 41
• How do I withdraw from an open match? 28
• How do I view my booking history? 39
• How do I see the weekly schedule? 35
• How do I find and book at another club? 26

How do I register for a camp or a school?

• Sign up for a tennis lesson 137

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 40
• How do I pay for a booking with my wallet? 30
• How do I split the payment with my partner? 28
• How do I use my restaurant vouchers? 20
• How do I view and pay my invoices? 23
• How do I download my certificates? 23
• How do I send money from my wallet to another member? 37

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 55
• How do I join my club's WhatsApp groups? 56
• How do I take part in the Défi-Plugin (challenge tournament)? 18
• Défi-Plugin: I played without creating the match, how do I enter the score? 21

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 23
• How do I turn on dark mode? 19
• How do I install the Plugin.ch mobile app? 62
• How do I choose the notifications I receive on my phone? 31
• Where can I find the messages sent by my club? 12

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 20
• The administration home page 18

• Manage access 44
• Manage membership cards 40
• Manage clubhouse 20
• Manage restaurant credit 24
• Manage email sending 25
• Manage invoicing 16
• Manage member groups 26
• Manage registrations 30
• Manage special days 25
• Manage offers 18
• Manage online payments 38
• Manage billing regions 38
• Manage the club manager 23
• Manage challenge tournaments 19
• Manage RFID validation 28
• Manage general settings 24
• Setting up the accounts (general ledger) 66
• Configure EBICS: connect Plugin.ch to your bank 20
• Gate access log 18
• Manage multiple buildings 44

• Create a new court 45
• Manage court groups 43
• Manage booking periods 64
• Manage court usage 49
• List, edit, or delete a court 62
• Manage sports 13
• Close courts 17

• Create a new season 24
• Edit or delete a season 47
• Open the winter season by copying last season 30
• Link a sport to a season 36

• Manage recurrence authorizations 44
• Manage restrictions 30
• Manage subscription type 48
• Create booking prices: per session or per season 24
• Check rates with the rate grid 25
• Manage non-member and pay-as-you-go deductions 35
• Booking without a subscription: the guest subscription 46

• Create an item 22
• Assign an item to a member 40
• Edit or delete an item 41
• Delete an item assigned to a member 59
• Import linked items from Excel 34

• Display the member list 41
• Create a new member 68
• View a member's detailed information 38
• Display a member's operational data 63
• Manage member subscriptions 54
• Import member data 47
• Print member cards 38
• Print and export the member list 37
• Charge an item to a member or a group 44
• Link a member to a group 47
• Edit and delete a member 34
• Search for a member 20
• Managing duplicates: merging two profiles 27
• Managing units to be deducted: personalised hours and non-members 28
• Manage Swiss Tennis licenses 25
• Topping up a member's wallet 23
• Find and reactivate a removed member 32
• Issue a certificate for a member 18
• Managing families 19
• Handling erasure requests (GDPR) 24

• Add a new sponsor 42
• Invoice sponsors 28
• Re-invoice sponsors 23

• Assign and remove a role 46
• Roles and access: create and edit a role 21

• Gérer son école de tennis : la marche à suivre 52
• Activating the Lessons module 38
• Creating lesson items 39
• Create, edit, and delete a lesson 49
• Manage lesson groups 31
• Manage lesson enrollments 48
• Prerequisite 62
• Invoice and reminder texts 30
• Teachers' schedule 23
• Grouped payments of registrations (basket) 23
• Change the rate of a registration 53
• Copy a lesson for the next season 15
• Changements en cours de saison 39
• Cancel or make up a lesson 38
• Ce que fait le prof 23
• Prix, membres et non-membres 30
• Paiement en ligne et facturation 53
• N° AVS et export Jeunesse et Sport 54
• Questions fréquentes sur les cours 46
• Résoudre les conflits de planning 23
• Proposer des créneaux de préférence 36
• Placer les élèves automatiquement 40
• Envoyer son planning à un professeur 39
• Préparer le planning de la semaine 38
• Reprendre les groupes de la saison passée 29

• Complete management of equipment rental 34

• Find old invoice groups (archives) 25
• Invoice considerations and display 32
• Create invoices 26
• Send invoices by email 32
• Manage payment reminders 28
• Print invoices 25
• List and search invoices 44
• Edit and delete invoices 39
• Invoicing a membership fee or an item: what's the difference? 28
• Automatic reminders for e-mail invoices 18
• Keeping the accounts with the general ledger 14
• Manage family discounts 15
• Import accounts from Excel 20
• Carry an overpayment over to the next invoice 29
• How invoice dates are calculated 18
• Annuler une facture ou une ligne déjà comptabilisée 24
• Transit accounts for online payments 21
• Cancel a reminder and go back to the original invoice 24
• Invoicing guests (non-member hours) for the season 14

• List of bank payments 26
• Processing via bank files 57
• Process a manual payment 32

• Process installments 22

• Managing bookings in the schedule 64
• Configure and use open matches 42
• Manage the set times 19
• Create a promo code and use it 19
• Refund a fixed-hour session that was released and taken again 42
• Moving a booking and creating a recurrence in the schedule 34
• Creating and managing recurrences 24
• The weekly view and the all-sports view 48
• The cash journal and the history of a booking 15
• Manage cash register prices 16
• Offering items with a booking 18
• Deleted bookings and deletion records 27
• Replace a player on a fixed hour 46
• A fixed hour cannot be added: nothing is displayed 34

• Manage automatic emails 30
• Sending bulk emails 26
• Manage messages 28
• History of sent emails 32
• Writing an e-mail with the editor 91
• Birthday and inactive member e-mails 23

• Manage challenge tournaments 28

• Enable partner search 61

• The statistics dashboard 52
• Invoicing bookings from the statistics 37

• Access the program 95
• Booking by a member 51

• Creating and configuring a lesson 57
• Sign up for a tennis lesson 36
• Managing registrations (administrator) 45
• Managing groups and the schedule 46
• Tennis lesson invoicing 44
• Invoicing check and Youth and Sport export 56

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 45
• Adding and editing an employee 13
• Special cases: minor salary, young people, pensioners, LPP 21
• Running the monthly payroll 18
• Entering a compensated absence (army, maternity, illness, accident) 53
• The 13th salary and holidays for hourly employees 43
• Paying salaries and reconciling them with the bank 46
• Correcting an approved payslip 26
• Salary certificates and annual lists 40

You'll find all the questions about booking without an account

• How can I book if I don't have an account 889
• Where can I find available courts in my area? 139
• How can I edit/cancel my booking if I don't have an account? 174